when working on a customers requirements it is most important that the service or product provided meets the customers expectations in the agreed timescale. It is equally inportant that customers are satisfied with the end result but more importantly that any further orders for additional requirements are placed with the same supplier who also willingly reccomends that supplier to other customers. Achieving certification to ISO9001, the International Quality Management Standard will give customers confidence to source products and services from that supplier.
Philbrown Consultancy has helped companies in a whole range of businesses achieve ISO9001 certification with UKAS approved companies and continues to support those businesses retain their certification. we have a team of associates who are able to provide support to businesses in England and Wales.
http://www.philbrownconsultancy.co.uk mobile 07769614021
Any comapany that haseither ISO9001 and/or ISO14001 will benefit from the disciplined management systems that are required for the 2 standards.
Areas which will be particularly useful are 1); the importance of having identified and approved a second supplier of key parts/materials/services. 2); The skills and knowledge levels of all the employees that have been identified and recorded in some form; thus enabling more flexibility in the work force to cover for any redundancies resulting from Covid 19 .3); the assessment of risks to the business, required by the standard, can readily be reviewed and updated. 4); the quality improvement targets which were set before Covid 19 arrived can be reviewed and up to date performance data communicated to the workforce.
For companies certified to ISO14001, the environmental management standard, possession of the certificate will clearly demonstrate the company’s commitment to improving the environment. This commitment to helping the environment. is likely to be a key issue as companies and the country recover from the lockdown.
For companies who are not currently certified to these 2 standards they should be able to recognise the importance placed on having the required management systems for the standards in place, this will be viewed as an important factor by potential customer who are looking to expand their supplier register..
Attended my first 4 Networking on line meeting as a visitor yesterday. There were 27 attendees. I have now joined this networking group as I met several useful contacts as well as linking up again with several previous networkers from 4N. I would reccommend on lne networking to anyone looking to expand their business contacts and anyone who has recently set up their own business.
I also network on line with the Family Business Practice Check in and Connect Groups where I have met a number of useful contacts and I have signed up one of the members as an associate for my business.
I have been networking with 2 groups regularly on Zoom since the lockdown started. One meets every other Friday at 7.30am and the other meets every Monday at 4pm for 72 minutes and therare 4 additional meetings on Wednesdays and Thursdays at 10.30am and 2.30pm again for 72 minutes (limited to 8 attendees). For each of the Wednesday and Thursday meetings one of the members presents for ~15 minutes on a selected topic and then the rest of the attendees has up to 4 miutes each to talk about their own business.
I am finding these meetings extremely valuable as not only do I get the opportunity to promote my own business but importantly I learn a lot more about other attendees businesses on a 1 to 1 basis as each person presents without the need to circulate round the room and with no interference from background noise
T.he Friday group is run by the Severn Valley Business Group (SVBG) and the other is the Family Business Practice Group run by Peter Roper. Visitors are welcome at each of these networking groups.
As a result of the requirement to avoid social contact during the Covid19 pandemic I am now providing a remote auditing service for my clients. First I agree an audit schedule with the client. Then for each audit I produce an audit checklist including requests for documentary evidence which is forwarded to me using WhatsApp.Based on the documents provided I can then follow up with a series of questions and based on the answers I provide the client with an audit report for each of the audits.
For the management review meeting I will issue an agenda for the client and then based on the answers I receive and the outcome of the audits I produce a draft set of minutes for the client to add to or modify before agreeing the final set of minutes..
I believe their customers are the driving force for this. when small business start to look for bigger customers these customers need to be convinced that thie new supplier has properly controlled management systems in place before they consider purchasing from them.
Certification to the ISO9001 Standard with an approved assessment company gives the company assurance that the potential supplier has the correct management processes in place. More and more organisations are requiring suppliers to complete pre qualification questionnaires (PQQ). These usually require the potential supplier to either answer a whole raft of questions on Quality and Process Management or if they are certified to ISO9001 provide a copy of the certificate.
In the case of the environment there is not the same emphasis on ISO Certification. In most cases a copy of the company’s environmental Policy Statement is sufficient.
Other reasons why companies don’t consider ISO14001 certification include either the company business is such that it has very little effect on the environment or there are so many areas where the company has a significant impact on the environment that it doesn’t want to invest in reducing these impacts if it goes for ISO14001 certification.
When the 2015 versions of ISO9001 and 14001 were published they were based on identical frameworks which made it very much easier to have an integrated management system for the 2 Standards. Subsequently ISO45001, the Health & Safety Standard was published based on exactly the same framework as 9001 and 14001 which now enables companies to have integrated management ssystems covering all 3 Standards.
When ISO9001 2015 was published there was a change in emphasis from the requirement for documented procedures to one for companies to have processes in placewhich didn’t have to be documented .A useful method of demonstrating these processes is to produce process flow diagrams for each of the processes covered by the Standard.
Not only are these diagrams useful for companies to do their own internal audt checks but they are also useful for external audits. They are also useful as training aids for personnel who become involved in new processes. An additional benefit is that they can be used in conjunction with process photographs or videos to emphasise important process parameters.
Why do clients request help in achieving ISO9001 2015 Certification? There may be several reasons but these are the ones I have found to be the most frequent reasons. In some cases there will be more than 1 reason for going for certification.
1; The business has grown to a level where there is a need to target larger companies for sales.
2;;The company has to complete tender documents as part of the process of gaining approved supplier status with either an existing customer or a new customer. It should be noted that a certificate from a UKAS registered assessment company will be favourably considered by the organisation which put the tender documents out.
3; For relatively new start up businesses it demonstrates that the company has in place the management processes needed to run the business and employs staff who are competent and have the knowledge to proactively support the business.
4;The company wants the certificate to display in their marketing literature and on their website to demonstrate to potential customers that they stand out from the competition.
In all these cases the ongoing cost benefits resulting from achieving ISO9001 Certification are considerably higher than the total costs of achieving certification. Typically, for a 5-20 employee business, the initial costs including consultancy and certification charges will be £3-4K and annual costs in the following years of £2-3K. For those companies that see the initial costs as difficult to finance I can phase the process in to suit their rquirements.
as part of the requirements for ISO14001 businesses have to assess the impact of the business on the environment.Tthis involves looking at various aspects. These include a) possible emissions to air and discharges into water or to ground. b) any waste material generated and disposal of. c) Energy usage. d) transport of personnel and goods. e) legislative compliance. f) readiness to deal with environmental emergencies and g) procedures for monitoring their effect on the environment.
the business is required to identify the areas where it has significant effect/ influence on the environment and then has to set measurable, meaningful improvement targets for those areas and has to demonstrate its ability to monitor performance against those targets.
This Act focusses on making sure that the disposal of controlled waste is only done by companies that are registered for transport of controlled waste and have been granted an upper tier waste carriers license. Any company with an upper tier license will only be allowed to dispose of the waste at a specified site or sites.