This Section requires companies to specify/describe what knowledge is needed for each of the processes/operations carried out by the company to assure conformity of products/services that the customer has asked for.
This knowledge is generally specific to the company and has been gained from experience in the role under supervision and/or on the job training.
This knowledge may also be gained from external sources such as technical papers, conferences or other standards specific to the customer’s products/services.
Phil Brown Quality and Environmental Consultant 